Citizen feedback-based digital platform enhancing transparency and accountability
Target set for construction and repair of 63,170 km of roads; pace of work being accelerated
Chief Minister Nayab Singh Saini personally monitoring complaints on the app
Chandigarh, April 25 — The “Mhari Sadak App,” launched by the Haryana Government to modernize, streamline, and ensure transparency and accountability in road maintenance and repair systems, is emerging as an effective digital initiative. By directly connecting citizens with the governance system, the app is empowering public participation in improving road conditions across the state.
Developed by the state government, the app is based on citizen feedback. Through this platform, complaints related to roads are not only being promptly acknowledged but accountability of the concerned departments is also being clearly established. Complaints received on the app are being resolved on a priority basis, leading to continuous improvement in the quality of roads.
A key feature of the app is the integration of geo-location-based data of roads under all concerned departments, including the Public Works Department, Haryana State Agricultural Marketing Board, Zila Parishads, Panchayati Raj Institutions, Urban Local Bodies, and the Haryana State Industrial and Infrastructure Development Corporation. Citizens can upload information regarding any road through photos or videos directly on the app. Once a complaint is registered, its location is automatically forwarded to the concerned department, and the complainant receives updates via SMS.
Chief Minister Sh. Nayab Singh Saini is personally monitoring complaints received on the Mhari Sadak App on a regular basis. He has issued clear directions to officials to ensure there is no negligence in road maintenance and repair works and that all complaints are resolved within a stipulated timeframe. This direct oversight by the Chief Minister has significantly enhanced both administrative responsiveness and accountability.
The app has created a strong communication channel between the government and citizens, not only expediting grievance redressal but also ensuring transparency in functioning. This initiative is a significant step towards realizing the vision of a “Digital Haryana.”
Notably, the state government has set an ambitious target for the construction and repair of 63,170 kilometers of roads in the current financial year. To achieve this target in a timely and quality-driven manner, extensive use of digital technologies is being made. The Mhari Sadak App is serving as a powerful tool in this direction, strengthening both monitoring and execution of works.
Citizens are encouraged to use the app extensively and report road-related issues in their areas, so that through collective efforts, Haryana’s roads can be made safer, smoother, and world-class. The Mhari Sadak App can be easily downloaded from the Google Play Store and used by any citizen.